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Getting Connected and Troubleshooting

Getting Connected

At School
All devices should connect to the district network while on school property. This process should happen automatically. If you are having difficulty getting online, please see the wireless troubleshooting steps below.

At Home
Only connect to trusted wireless networks. Many public spaces have several wireless networks viewable, some of these networks are unsafe. Do not connect to a network that you do not know or that you suspect to be unsafe.

To connect to a wireless network:

  • Click on the Wi-Fi icon in lower right corner (the status bar). It may be between the battery and sound icons.
  • Select the Wi-Fi network name you would like to connect to.
  • If the Wi-Fi network is password protected, enter in that password when prompted.

We understand that some families may not have Internet access at home. Teachers are encouraged to ensure all computer-based homework is able to be completed without Internet access. In addition, a map of local businesses/sites that have free public Wi-Fi access can be found on the District website.


Many technical problems can be resolved easily by following the troubleshooting checklist. If your device is broken or damaged, you must report the damage to your building administrator or teacher immediately. Each secondary building has a dedi-cated technician. If your device is broken or the problem cannot be resolved by following the troubleshooting checklist, your building technician will be happy to assist you.

Basic Troubleshooting Checklist:

  • If you cannot connect to a website or online resource:
    • Look at the message on your screen: Is it blocked by the content filter? Do you get a 404 page not found?, or Does it say you are not connected?
    • Be sure that your wireless is on and you are connected.
    • Try a different website like the District’s website:
    • Close your browser and then open it again (we recommend you use Chrome for most web browsing).
    • If the page loads, but you cannot see all of the content:
      • Check to see if it is blocked by the content filter.
      • Try a different browser, some sites load better in different browsers.
    • If the page still does not load: Restart your device.
  • If you do not have any sound: Check your volume to be sure that it is up and that mute is off.
  • If the device will not turn on: Be sure that it is charged. Plug it in for 10 minutes and try again.
  • If your device is having problems with opening software or is running slow: Restart your device.
  • Visit with classmates and/or teachers to see if they can help you resolve the issue.
  • If your laptop is having a minor issue and is not causing a major impact in your learning, please let your teacher know during an appropriate time in class.
  • If your laptop requires immediate assistance to continue in the classroom, notify your teacher.